Clarkes of Cavan Return Policy

In-Store – Returns Policy

If you purchased your item(s) in-store, you have 30 days from your purchase/date of receipt to return the item to us in-store in an unworn, unused condition with an undamaged package for store credit.

Terms and conditions for returns. 

• Items can be returned for store credit only within 30 days from the date of purchase. Proof of purchase must be provided.
• All items must be unused and in a resalable condition.
• 'Special order' or 'sale' items are non-refundable and must be paid for in full at the time of order.

We cannot complete your return request if you do not meet these three requirements.

Returning Faulty Items

Please ensure you have your original receipt or returns note when returning items that are faulty or damaged. If you do not have your receipt or returns note we will only be able to provide you with a Credit Note to the value of the item(s).

If you still need assistance we are happy to help, call in-store / or otherwise telephone us at 049 433 2166.

Online – Returns Policy

If you purchased your item(s) online, you have 28 days from your purchase/date of receipt to return the item to us in an unworn, unused condition with an undamaged package for an exchange or refund.

All refunds will be processed using the original payment method. To receive a full refund or to exchange your item(s) please ensure you do the following:

• Return/exchange within 28 days of receiving your item(s).
• Make sure items are clean, unworn and unused attached.
• Have the Purchase Order number and Returns Note attached.
• 'Sale' items at the time of order are non-refundable.

We cannot complete your refund if you do not meet these three requirements.

Online Order Return Delivery

In the event you wish to return an order or items on an order you received from Clarkes of Cavan, please read below.

Unwanted Item/Order - If you wish to return an item or entire order within the 28-day returns period, you can do so by sending the item to our address with a courier of your choosing. We do not take responsibility for cost on the returns of this nature.

Faulty or Incorrect Item/Order - In the rare circumstances that an item/order arrives damaged or there are incorrect contents within, Clarkes of Cavan will take full responsibility of this situation should it arise. We will organise collection or provide you with a postage label free of charge for you to be able to return said item/order to us.-
We cannot issue an item exchange or partial/full refund of your items/order until we receive your return.

​​To make this process as efficient as possible, please make sure to have your returns note completed in full.

Bulk or Pallet Delivery Refund Policy

Please be aware that any refused or unwanted pallet or bulk orders will not be eligible for a delivery refund. Please see the checkout and product details which will show 'Bulk Delivery'.

In such cases where the customer refuses the pallet delivery or the order was placed incorrectly,  the customer will be responsible for covering the carriage fees associated with returning the pallet to the store.

If the customer desires a refund, the initial carriage charge and return to store carriage charge WILL NOT be refunded.

We kindly ask customers to carefully consider their orders and ensure they meet their specific requirements before placing them. Our team is dedicated to providing accurate product information and assistance to help you make informed decisions. In the event that you need to return a pallet order, please note that the cost of carriage back to the store will be the customer's responsibility. This policy ensures that we can continue to provide competitive pricing and maintain efficient operations. If you have any questions or concerns regarding our pallet order policy, please don't hesitate to reach out to our customer support team. We value your business and are committed to providing excellent service.

Returning Faulty Items

If you deem your item faulty please contact our online department on 049 433 2166 or use the contact form on the contact page of our website. Contact Form.

When issued your returns note, it is essential that you complete it in full and attach it when returning the item(s).

Deliver to Store Returns

If you placed your order online for in-store collection and do not collect your order within 14 days, your items will be sent back to our stores and we will issue you with a digital Refund Card that’s sent to the email address you used to place this order.