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Clarkes of Cavan Return Policy

 

In-Store – Returns Policy

If you purchased your item(s) in-store, you have 28 days from your purchase/date of receipt to return the item to us in-store in an unworn, unused condition with an undamaged package for an exchange or refund.

All refunds will be processed using the original payment method. If you do not have the original credit or debit card, we can issue you in-store credit. To receive a full refund or to exchange your item(s) please ensure you do the following:

  • Return/exchange within 28 days of receiving your item(s).
  • Make sure items are unused, clean/unworn.
  • Have the original receipt or returns note.

We cannot complete your refund if you do not meet these three requirements.

Returning Faulty Items

Please ensure you have your original receipt or returns note when returning items that are faulty or damaged. If you do not have your receipt or returns note we will only be able to provide you with a Credit Note to the value of the item(s).

More information

If you still need assistance we are happy to help, call in-store / or otherwise telephone us on 049 433 2166.

Online – Returns Policy

If you purchased your item(s) online, you have 28 days from your purchase/date of receipt to return the item to us in an unworn, unused condition with an undamaged package for an exchange or refund.

All refunds will be processed using the original payment method. To receive a full refund or to exchange your item(s) please ensure you do the following:

  • Return/exchange within 28 days of receiving your item(s).
  • Make sure items are clean, unworn and unused attached.
  • Have the Purchase Order number and Returns Note attached.

We cannot complete your refund if you do not meet these three requirements.

Online Order Return Delivery

In the event you wish to return an order or items on an order you received from Clarkes of Cavan, please read below.

Unwanted Item/Order - If you wish to return an item or entire order within the 28-day returns period, you can do so by sending the item to our address with a courier of your choosing. We do not take responsibility for cost on the returns of this nature.

Faulty or Incorrect Item/Order - In the rare circumstances that an item/order arrives damaged or there are incorrect contents within, Clarkes of Cavan will take full responsibility of this situation should it arise. We will organise collection or provide you with a postage label free of charge for you to be able to return said item/order to us.-
We cannot issue an item exchange or partial/full refund of your items/order until we receive your return.

​​To make this process as efficient as possible, please make sure to have your returns note completed in full.

Returning Faulty Items

If you deem your item faulty please contact our online department on 049 433 2166 or use the contact form on the contact page of our website. Contact Form.

When issued your returns note, it is essential that you complete it in full and attach it when returning the item(s).

Deliver to Store Returns

If you placed your order online for in-store collection and do not collect your order within 14 days, your items will be sent back to our stores and we will issue you with a digital Refund Card that’s sent to the email address you used to place this order.

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